Privacy policy

Overview of Our Services
VEXFA oversees this digital storefront alongside all connected data, tools, and offerings to ensure you receive a highly tailored retail journey. As the primary data controller, we are committed to rigorous data protection standards. These combined elements form our primary digital offerings, which are entirely supported by the Shopify platform. This document outlines our exact methods for gathering, applying, and distributing your personal data whenever you navigate our pages, finalise a transaction, or contact our support staff. We urge you to review these guidelines thoroughly. Accessing our website acts as your formal acknowledgement that you comprehend and accept how your data is handled under these terms.

The Data We Gather
The specific details we log depend entirely on how you navigate our platform. We frequently gather personal data such as your full name, shipping destinations, billing locations, telephone numbers, and email addresses. We also compile financial records spanning your credit card numbers, purchase histories, and transaction receipts. If you register a profile, we store your chosen username, secure passwords, and custom site preferences. Furthermore, our systems monitor your shopping behaviour by tracking the goods you view, place in your cart, successfully purchase, send back, or cancel. We also archive the contents of any correspondence you send to our help desk, alongside technical metrics like your internet browser, network IP address, and unique hardware identifiers. Finally, we document your navigation patterns to understand precisely when and how you utilise our digital environment.

Methods of Data Gathering
We acquire your details through a few distinct avenues. You willingly hand over information when establishing a user profile, exploring our catalogue, or completing a checkout. Concurrently, digital tracking tools like cookies automatically capture technical metrics during your visit. We also receive data files from the operational vendors that assist us in running this website, as well as from our promotional allies and independent third parties.

Our Utilisation of Data
We apply your personal data primarily to handle and dispatch your authorised purchases, oversee your user profile, and transmit crucial updates regarding your shipments. We also rely on this data to deliver responsive client assistance and to send out promotional advertisements, which you can choose to ignore at any point. Furthermore, examining this information allows us to spot fraudulent activities, uphold our network security, and satisfy all relevant legal mandates.

Distribution of Data
We periodically distribute your records to Shopify and our broader network of operational partners who manage payment gateways, physical shipping, data analytics, and digital infrastructure. We might also pass your details to advertising agencies, provided they adhere to their own strict privacy frameworks. Additionally, your information could be disclosed to outside entities if you give us explicit permission, or to judicial bodies whenever regional laws mandate such transparency.

Our Connection with Shopify
Because our entire retail framework is hosted by Shopify, any details you input are immediately routed to and managed by their servers, as well as by their external partners who might reside outside of your home nation. To understand exactly how this hosting provider protects your data, we recommend reading the official Shopify Consumer Privacy Policy located at their legal portal. You also have the ability to assert specific data privileges by visiting the online Shopify Privacy Portal.

Tracking Tools and Cookies
We deploy digital cookies and parallel tracking mechanisms to streamline your browsing sessions, recall your customised choices, and amplify our advertising strategies. You maintain full authority to adjust or disable these tracking files directly through the configuration menus of your preferred web browser.

Protection of Minors
Our retail environment is strictly not intended for underage individuals. We never intentionally solicit or archive personal data from anyone who has not reached the legal age of majority in their specific geographic region. Should you suspect that a minor has inadvertently shared their information with our platform, please message us immediately so we can permanently erase those records.

Data Retention
We hold onto your personal data merely for the duration required to sustain our retail operations, honour our legal commitments, or settle outstanding conflicts. It is crucial to acknowledge that no digital defence mechanism is entirely impenetrable, which is why we strongly advise against transmitting highly sensitive details across unprotected communication channels.

Your Rights
Depending on your global location, you may hold specific statutory rights regarding the data we keep on file. These privileges might include reviewing your personal records, fixing incorrect details, demanding the absolute erasure of your profile, or extracting a transferable copy of your history. You could also possess the right to block tailored promotional campaigns or halt the distribution of your information. To trigger any of these legal requests, simply email our team at info@vexfa.com. We will address your inquiry in strict accordance with governing laws and will likely ask you to confirm your identity before executing the changes.

Global Data Transmission
Your digital footprint might be moved across borders and processed in territories distinct from your home country. Whenever such cross-border data movements happen, we rely upon legally recognised protection frameworks, such as Standard Contractual Clauses, to guarantee your information stays secure.

Updates to These Guidelines
We retain the authority to revise this privacy document whenever necessary. Any structural modifications will be published directly onto this webpage alongside a refreshed effective date, and we will alert you to major shifts if local laws demand it. Choosing to remain on our website following the publication of these updates confirms your total acceptance of the new terms.

Contact Information
Store Name: VEXFA
Customer Service Email: info@vexfa.com
Customer Support Phone: +447480820420
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (GMT)
Saturday–Sunday: 11:00 AM–3:00 PM (GMT)
Customer service responds within 24 hours on working days.

Business Information
Legal form: Sole Trader - Filip Seliviorstov, trading as VEXFA (United Kingdom)
Business Address: 17 Oakleafe Gardens, Ilford, IG6 1LQ, United Kingdom