Billing Terms And Conditions
Ensuring the absolute safety and clarity of your financial transactions is a core focus at our store. This document outlines the precise methods and rules governing how we handle your money when you finalise a purchase with us.
Approved Transaction Methods
We accommodate a wide variety of safe checkout options to make your shopping experience completely seamless. Shoppers can complete their purchases using major credit and debit cards, encompassing Visa, Mastercard, American Express, Discover, and Diners Club. Furthermore, our digital checkout natively supports PayPal, Apple Pay, Google Pay, and Shop Pay integrations. If you are interested in placing a large bulk order and prefer to utilise a direct bank wire, please reach out to our team directly to coordinate the necessary transfer details.
Transaction Authorisation
Your funds must be successfully authorised at the exact moment you finalise your cart. We will never prepare, pack, or dispatch any merchandise until your total payment has successfully cleared our financial systems. If your banking institution declines the charge or the transfer fails for any operational reason, your purchase request will remain unconfirmed, and our system will immediately generate an email detailing the complication.
Prices and Currencies
The monetary figures displayed on our storefront automatically adapt to match the currency of your chosen delivery destination, meaning United Kingdom residents will browse and pay in British Pounds (GBP), while Australian buyers will transact in Australian Dollars (AUD). All prices currently displayed on our store are final and fully inclusive of applicable taxes, including UK Value Added Tax (VAT) and Australian Goods and Services Tax (GST). No additional sales tax or hidden fees will be added to your subtotal at checkout. Please note that all merchandise values can fluctuate without prior warning. Additionally, if we launch a promotional event or discount code, we strictly forbid applying those new savings retroactively to transactions you have already completed.
Safety of Your Financial Data
Safeguarding your sensitive banking details remains our absolute highest priority. Every single financial exchange on our platform is routed through highly encrypted, PCI DSS-certified payment gateways. VEXFA will never capture, record, or retain your actual credit card numbers or private payment codes on our internal data servers.
Returning Funds and Bank Disputes
Any money sent back to you will be strictly managed according to our established 30-day return framework. When an item qualifies for a reimbursement, the exact amount will be routed directly back to the specific card or digital wallet you originally utilised at checkout. Should you notice a billing discrepancy, we strongly urge you to message us at info@vexfa.com to quickly rectify the situation before you formally launch a chargeback with your bank. We actively investigate and legally challenge any chargeback claims we suspect to be deceptive or completely unauthorised.
Shielding Against Deception
To properly defend our loyal consumers and our operational integrity, we maintain absolute authority over order fulfilment. We will instantly halt or completely terminate any transaction that triggers our security algorithms or hints at unauthorised financial activity. For exceptionally large purchases or orders that exhibit unusual patterns, we might contact you to request supplementary identification documents before we clear the package for dispatch.
Contact Information
Store Name: VEXFA
Customer Service Email: info@vexfa.com
Customer Support Phone: +447480820420
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (GMT)
Saturday–Sunday: 11:00 AM–3:00 PM (GMT)
Customer service responds within 24 hours on working days.
Business Information
Legal form: Sole Trader - Filip Seliviorstov, trading as VEXFA (United Kingdom)
Business Address: 17 Oakleafe Gardens, Ilford, IG6 1LQ, United Kingdom