IP & DMCA Policy

Commitment to Intellectual Property Rights
VEXFA holds the rights of creative owners in high regard and is dedicated to following all relevant trademark and copyright legislation, including the Digital Millennium Copyright Act (DMCA) and equivalent legal frameworks across the United Kingdom and Australia. Our business functions as a distinct online retailer that acquires merchandise through a network of global third-party providers. Unless we explicitly declare otherwise, we do not design or manufacture the goods sold on this digital storefront. Every logo, trademark, design, product name, or external content snippet visible on our platform belongs solely to its respective owner. Any usage of these materials is strictly for descriptive purposes and does not signal that we are sponsored by, endorsed by, or affiliated with the original rights holders unless we state so clearly.

Reporting an Intellectual Property Concern
Should you have reason to believe that any merchandise or content displayed on our website infringes upon your legally held intellectual property, please notify us immediately at info@vexfa.com so that we can launch an inquiry and execute the necessary steps. To ensure your IP or DMCA claim is processed, your notice must include a detailed explanation of the trademark, copyrighted material, or design you suspect is being infringed. You must also provide the specific website URLs where the content appears. Please include your full name, your mailing address, your email address, your phone number, and your company name if you are acting in a corporate capacity. We require a formal statement under penalty of perjury that the information you are sending is correct, that you are the rightful owner or authorised to act on their behalf, and that you have a genuine belief that the usage is not permitted by the law or the rights holder. Finally, please conclude the notice with your physical or electronic signature.

Our Response Process
We treat every claim regarding intellectual property with the utmost gravity. Upon the receipt of a complete and valid notification, we will investigate the situation thoroughly, review your claim in good faith and without delay, and remove or restrict access to the material if the findings warrant such action. Our operational directive is to resolve all matters with strict fairness and efficiency. If you have filed a complaint and believe that your content was taken down because of a mistake, you are welcome to send a counter-notice by emailing info@vexfa.com.

Good Faith & Transparency
VEXFA is committed to operating with complete integrity. We prioritise transparent communication and will always work in collaboration with concerned parties to achieve a fair outcome.

Contact Information
Store Name: VEXFA
Address: 17 Oakleafe Gardens, Ilford, IG6 1LQ, United Kingdom
Email: info@vexfa.com
Phone: +447480820420
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM (GMT) / Saturday–Sunday 11:00 AM–3:00 PM (GMT)
We make it a priority to respond to all inquiries within 24 hours.